Terms And Conditions

Please read the following terms and conditions of sale with care before ordering products from us. By purchasing goods from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to Paperpod Canada Ltd.

Section 1 - Price and Delivery

1.1
The price you will pay for the goods is the price in the e-mail confirmation.

1.2
You shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery with thirty days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid. Where goods become available for delivery at different times we reserve the right to deliver them in stages.

1.3
Once the goods have been delivered to you, you will hold them at your own risk and will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to you.

1.4
If you decide you do not require the goods, you may return the goods to us within ten days from the date on which you received them provided they are returned in their original packaging and in perfect condition. We shall refund the purchase price of the goods within 30 days of the order being cancelled. Goods supplied direct from a manufacturer will be subject to the returns conditions of that manufacturer. If any goods are returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale.

1.5
If you place your order online we'll send you an e-mail to let you know when we've dispatched your order. Your order should arrive within not more than 28 working days of dispatch. This maximum delivery period shall have elapsed before we will consider claims for lost in transit consignments.

Section 2 - Order Acceptance

2.1
A contract for the sale of product(s) you order from us is only created once we have e-mailed you confirmation of your order.

2.2
Orders are subject to availability.

2.3
We will not be legally bound by any factual or typographical errors on the website or other promotional materials.

Section 3 - Liability and Disclaimer

To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.

Section 5 - Force Majeure

We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials Provided that if the event in question continues for a continuous period in excess of 14 days, you shall be entitled to give us notice in writing to terminate the order.

Section 6 - Invalidity

In the event that any clause in this contract is deemed to be unenforceable, the enforceability of any other part of these conditions will not be affected.

Section 7 - Variation

These terms and conditions cannot be varied except in writing signed by the owner of Paperpod.co.uk.

Section 8 - Governing Law and Jurisdiction

This Agreement will be governed by and construed in accordance with Canadian law.

If you still have a question, feel free to contact us at info@paperpod.ca

Returns Policy

If we send you the wrong item, or the product is damaged we will arrange for collection, free of charge and on receipt of the returned item issue a replacement.

Please contact us at returns@paperpod.ca if you wish to return an item

Please do not send any returns to our PO Box No.

Please include your name, and order reference plus the reason for wanting to return the item.

Please note: we can only accept the return of opened items if they are faulty.

If you're not happy with the product you receive, we want to know about it. We will try and do everything we can, within reason, to ensure that you remain a satisfied customer.

Returning a product
Once you have contacted us at returns@paperpodcanada.com and we have agreed to a return, we will arrange collection from you. Should you want a replacement item we will not ship until the original item/s are returned.

NOTE the address given with your invoice and order is NOT A RETURNS ADDRESS.

If your product has arrived damaged, please contact us at returns@paperpodcanada.com or using the post address included with the order documents (please bear in mind this is NOT the returns address).

We will investigate transit damage with our parcel courier in all cases - and arrange collection of the damaged item.

Paperpod Canada Ltd. will aim to deliver the highest of standards in service; however in accepting this, your statutory rights are not affected or limited in any way.